Call Center Jobs

Business Process Outsourcing (BPO) continuous to be a growing industry in the Philippines. Fueled mostly by customer care, medical transcription, software development, animation, and other shared services. Customer care call centers form the largest part of the BPO boom locally because of the Filipinos proficiency in the English language which is a significant contributing factor. BPO focuses on third-party hiring to do a business for you.

Fundamentally, a Call Center is just like an office where the main job is to address telephone call inquiries. Though differentiated by being inbound or outbound, the services offered most call center companies increases the third party's business and aid with marketing leads. Major businesses contracts call centers to respond to the need of their customers as part of their service and support.

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Interested to try out call center employment? Search on links below to find what you are looking for.

http://www.uniqueinteraction.com
This is an American owned call center in the Philippines that started humbly but grew to be a provider of multiple services globally. Unique Interaction offers variety of services such as Inbound and Outbound Call Centers, Live Chat Support, Help Desk, Call Center Seat Leasing and Copy Writing.
http://www.epacificglobal.com
They are one of the pioneers in the Call Center industry based in the Philippines. They specialize in outbound-inbound client generation, customer service, business and data processing, technical support and outbound processes.
http://www.global-sky.com
They handle inbound and outbound calls for Fortune 500 companies and small & medium sized businesses. They offer services in Customer Management, Sales Information, Transcription & Captioning, Inbound Call Center, Outbound Call Center, Back Office Processing, and Copy Writing.
http://www.immequire.com
They are a Virginia-based company providing outsourced call-center services for Global clients. They operate a fast growing contact centers in the Philippines, where the company employs bright, service-oriented, college-educated agents. The low cost of overseas operation allows them to provide highly skilled agents at lower cost.
http://www.rentatelemarketer.net
As a provider of customer contact solutions, they have the experience and personnel to create contact solutions that help acquire new customers while increasing the loyalty and satisfaction of their present customers.
http://www.telusinternational.com.ph

call center outsourcing

http://www.piasi.com
They bring extensive experience in building world-class, global customer call center services and IT solutions for leading North American clients. With a growing list of Fortune 500 clients and almost 7000 employees, they have become a leading provider of customer call center services and IT services to clients.
http://www.welive2care.com
They are a subsidiary of the Live2Sell Group of Companies, a five-year strong company offering quality call center services, based in Cebu City, Philippines. As a business call center, they focus on producing the best campaigns for clients worldwide and producing the absolute best virtual office support services available in the outsourcing world.
http://www.callcenterstaffleasing.com
CCSL is an American owned and operated company headquartered in Atlanta , Georgia with key American management personnel living in the Philippines. Having the American management in the Philippine offices allows customers to maximize the cost savings of utilizing offshore labor while still ensuring delivery of service equal to or greater than that of a US-based company.
http://www.drishti-soft.com
They are providers of Contact Center & Enterprise Communications Solutions. Their award-winning flagship offering – DACX Contact Center Suite has been a huge success. They are trying to build Communications technologies for the upcoming next-generation enterprises, empowering them to handle Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications.
http://infusion.com.ph
A developer of key business applications and VOIP technologies with a core focus on creating process-enabled solutions for contact centers, I.T. companies, outsourcing businesses, production teams, mobile telecommuters and management executives.
http://www.techteam.com/careers
They have career opportunities around the world for professionals interested in a team-oriented workplace. Their IT support services benefit customers in a broad variety of markets, from automotive, to hospitality, to pharmaceutical eClinical research, in every corner of the world. They have a wide range of positions, from administrative support, to service desk analysts, to high-level technical support.
http://www.hellopni.com
PNI Voice and BPO center provides consulting and logistical services for US and UK companies wanting to outsource customer contact solutions offshore to the Philippines. They provide quality, cost effective outsourced customer acquisition and support services for business organizations.

Call center application shouldn’t be a daunting task, although for most part the recruitment process is a little different compared to other jobs. Follow this simple how to guide to help you land that call center job you always wanted.

Your resume – Get your resume out there! An ideal call center application resume does not require a cover letter. A short one would be better and you must also get your resume online in sites like, www.jobstreet.com, www.jobsdb.com and other similar sites to make sure you are exposed to viable employers out there.
Know the job you are applying to – Call center isn’t all customer service. Make sure you know which one you like. Inbound and outbound has many different subcategories they aren’t all about sales and customer service. Do your homework before deciding it is the job you want.
The recruitment process must have relative interest for both you and the company. Know the company you are sending your application and see if they are legit. There are many fly by night companies out there that you don’t want to get into.

Here are a few more companies that you can visit and learn more about today:

http://www.cebuglobaltel.com
They are a globally competitive customer service oriented organization that answers to the demands of outsourcing. Heedful to the needs of its clients, CGTS is on its way of distinguishing itself amongst the most trusted call centers in the Philippines and around the world.
http://www.itesa.com
They provide clients with expertise in global market expansion and optimization of call center and business process operations (BPO). Their clients include executive management, CEO, CIO, COO and Marketing Officers, in companies that offer outsourcing, or client operations that use IT enabled services and systems.
http://www.offshoring.com
Formed in 2004 by a group of American IT executives with extensive outsourcing and offshoring experience, they provide staff leasing services to hundreds of satisfied businesses across the globe. Their headquarters are based in Atlanta, Georgia and Ortigas City, Philippines.
http://www.bpotrainingacademy.com
Call Center training in the Philippines that promises you'd be a call center agent or TSR in 2 weeks. They offer a comprehensive curriculum for aspiring call center agents, technical support representatives and other BPO industry related training.
http://www.calltekcenter.com
CallTek Center International, Inc. "CallTek" was founded in 2004, by two US-based engineers with over twenty years of product development and technical support experience. Their background includes PC/Server Motherboards, Telecommunications, High-Speed Internet Access (HSIA) systems for hotels, as well as, Computer Networking, and more.
http://www.oneworldconnections.com
They have a strong and proven diverse work experience across USA, UK, India, and Philippines. We deliver solutions across a broad range of services: customer relationship management, prospect to sales management, credit and collections, business process re-engineering and transformation, finance and accounting, and analytics.
http://www.acspacific.com
As the local Call Center company, Advanced Contact Solutions provides its clients with Management and Operations that are focused on achieving client targets and delivering a superior customer experience.
http://www.responsesolutions.net
They are an Inbound and outbound contact center; back office and business process outsourcing services. They also offer customized, inexpensive and professional call center solutions, technical and customer support services, and medical and legal transcription services.
http://www.peoplesupport.com
They offer clients and their customers a wide range of specialized solutions, including customer care, inbound sales, technical support and direct response sales services using over 6,000 professionals in the Philippines. They provide these solutions through multiple communications channels, including telephone, e-mail, live web chat and Internet self-help applications.
http://www.pilnet.com
Primarily a provider of guaranteed Internet Backbone and Internet Service they have grown in scale and scope and has diversified into various other I.T. and telecommunication products and services to provide integrated data solutions and further enhance its position in the local and international market.
http://www.trecglobal.com
TREC Global is part of the TREC Corporation group of companies. They established a cost effective Customer Contact and Business Process Outsourcing (BPO) solutions as a result of requests from their customers.
http://www.renditiondigital.com
The Company's principles have extensive experience in building and managing service businesses in Europe, North America and Asia. They have an outsourced Call Center with over 8,000 employees in the US, Philippines and Costa Rica.
http://www.infinity-data.com
They are a professionally managed Maryland based corporation offering knowledge management solutions to customers worldwide. Their unique selling point is a local office in USA and offshore hub in the Philippines, India, and China.
http://www.managedoutsource.com
MOS provides medical, legal transcription, data entry, India data entry, data conversion, document conversion, offshore data entry, billing, coding outsourcing, insurance coding outsourcing USA, legal scoping, general transcription, call center operation.
http://www.trybpo.com
They are an outsourcing company that currently supports the off-shore operations for eLocal Listing, a California based internet marketing company. They provide a stop-gap solution for backed up engineering projects for teams of people that are project focused and can work with counterparts overseas.
http://www.ipxchangesolutions.com
They offer services in Contact Management Corporate HelpDesk Guest Management Project Management Video Conferencing Business Communications Unified Communications Customer Self-Service Voice Recording Predictive Dialing Data Collaboration Document Management Tele-Marketing Branch Office Distance Learning Sales Management CRM SIP Trunking Personal Assistant.
http://www.bridgephilippines.com
Their company has to date provided the best human resource outsourcing for companies and prospective employees alike. They match employee qualifications to employer requirements instantly. Their partner companies and client base boasts some of the largest and most respected corporations.

Looking for more tips? Watch these videos in www.youtube.com

(Tips to Prepare for a BPO, call center interview)
Do you have fears about interviews? Overcome them by following the (tips shared in this video)

Best of luck in your search for a call center career!